while we try to fairly represent our fabrics, the color, texture and feel are impossible to replicate online. each item is handmade; all given dimensions are approximate. shipping and handling item(s) will be shipped 2-3 business days after your order is received. all sorello orders are sent Priority Mail® via United States Postal Service®. an email confirmation will be sent to you when your order is shipped. if you have a special shipping request, please email sales@sorello.com prior to placing your order. if your order arrived damaged, please email us immediately. *retail orders over $150 receive free shipping and handling. wholesale and international orders for wholesale inquiries or to get information on placing orders outside the united states, please email sales@sorello.com. care instructions spot clean with a damp cloth. since a variety of fabric types might be used, do not machine wash your bag. sales policy exhanges only. these are unique one-of-a-kind handbags; exchanges will be accepted within 10 days for a handbag of equal value plus shipping and handling charges. for more details, please contact sales@sorello.com. VISA, MasterCard, Discover, and American Express are accepted via PayPal as well as charges to your PayPal account.